Heartland Of Marion

Skilled Nursing Facility

I arrived about 10 p.m. on the evening of February 28, 2019. Within a matter of moments,  I was weighed, and then put into my bed 307 B. Within a few moments after getting tucked in, I had to call for an aid to help me with toileting.  I was put on the bed pan, because the sit to stand was too noisy and they did not want to wake up my roommate. I woke the next morning at 5:00 a.m. and on went the daily routine.  meals at  7:00 a.m., 12:00 p.m. and 5:00 p.m. I learned rather quickly that every meal consisted of either plain rice or plain pasta noodles, all they do is change the shape of the pasta noodles, I kept refusing the meals with, rice or noodles and ended up eating grilled cheese sandwiches with tomato soup 3/4 of the month, we requested the kitchen manager on several occasions, and finally after about a month she showed up and I went on what they called a select menu.  On the select menu plan your given two choices of entries, deserts, and several kinds of drink choices. So after a month I thought we had my meals under control, but I learned over a 3 month period that the kitchen slaps whatever they want on a plate and I can either shut up and eat it, or refuse it and end up with grilled cheese and tomato soup if I am lucky. The nursing service here is badly understaffed, aids show on average an hour after the call light goes on. I can't count the times I had to take my therapy in p.j's and wasn't washed, or even toileted and had to eat meals without even been taken to the bathroom.  The response time on the lights is so poor, I am basically being forced to be incontinent.  I have been here, for 5 months now and even changing halls to one with a lesser room count, and I was told had 2 aids on at all times.  That statement of 2 aids on every shift was a lie, I learned that in the first week on 100 hall. There is really no difference between the halls, I am still, basically being forced to be incontinent.  Looking forward to the day that I can be totally self sufficient, and not have to be reliant on anyone.

After five months of being here there is only one saving grace and that is the therapists. The food and care both suck, if it wasn't for the therapists, this place would surely be bankrupt, and not from paying for nursing care, or buying decent food. They lose their best aids and nurses because they work them to death and don't even pay them a decent wage to off set the bull crap they put them through.  It will happen soon anyways, because they have lost so many patients lately they closed 200 hall.

This is so badly run that they are now messing up the therapists lives, hiring more therapists in both P.T. and O.T. so that there are not enough hours and their employees that have been loyal and trustworthy, are being forced to live on a couple days a week pay or find another job. The therapist that I initially worked with "my track couch" I laughingly refered to her as, is in a position now that she is going to have to take a job in Texas and leave her grand babies behind, which she is very torn about, but Texas, is willing to pay her a decent wage, much better than she will ever make here.